When plans change, talk to us.

Made-to-measure orders

Our configured glazing is made to individual specifications. The usual change-of-mind cancellation right may not apply to genuinely bespoke goods. Contact us before ordering if you need clarification about your product.

Changes before manufacturing

Contact us as soon as possible. The existing ordering policy permits changes or cancellation within 24 hours of placement or before final manufacturing drawing approval, subject to confirmation of the order’s actual production stage. Once approved items enter cutting or fabrication, further changes may not be possible.

Damage, shortages or incorrect goods

Inspect the delivery and record visible damage or shortages on the driver’s paperwork where possible. Contact us promptly with the order reference and photographs. Reporting within 48 hours helps us investigate transit issues; it does not remove your statutory rights if a fault is found later.

Faulty or misdescribed goods

Custom manufacture does not remove consumer rights where goods are faulty, not as described or fail to conform to the contract. Contact us so we can assess the issue and arrange the applicable remedy. Do not return large glazing products without agreed safe collection or delivery arrangements.

Refund arrangements

Where a refund is due, we will confirm the amount and the applicable timescale for your circumstances. Keep your proof of purchase and the written correspondence about the issue.

Get in touch

Aluminium Glazing Super Store, Unit B, Postley Road, Woburn Road Industrial Estate, Kempston, Bedford, MK42 7BU. Telephone: 01234 342669. Use our contact form for written enquiries.